Downsell
Quick answer
What is downsell?
A smaller or cheaper alternative offer presented to someone who declined the main offer or an upsell.
Also called: Down sell, Down-sell.
In plain English
A downsell gives a customer who said no a second, easier way to say yes — a lower price, a payment plan, or a scaled-down version of the same offer — instead of losing the sale entirely.
Example
"No thanks to the $997 program" leads to "Would a 3-payment plan work better?"
Why it matters
It recovers revenue that would otherwise be lost at the exact moment someone is about to leave the funnel.
Common questions
- What does downsell mean?
- A downsell is a smaller, lower-priced version of an offer shown after someone declines the main one, so the conversation does not end at no.
Related terms
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